AT&T Order Lookup & Status

Customers needed clear, trustworthy updates about their orders, while AT&T required strict adherence to brand, accessibility, and design-system standards across email and web. Inconsistencies in messaging and UI patterns created confusion and reduced confidence during the post-purchase journey.

Solution

I refined the order status and lookup experience by:

• Standardizing UI components and messaging hierarchy
• Improving status indicators and responsive layouts
• Ensuring alignment with AT&T's enterprise design system across touchpoints
• Creating a seamless transition between email and web experiences

Impact

• Increased clarity and customer confidence during order tracking
• More consistent, scalable UI patterns across post-purchase surfaces
• A smoother, more intuitive handoff between email and web